Based in Sydney, Australia, the selling business is a blog by Tony hackett and His posts explore modern strategic selling research, methods and practices.

Today is the day of voice technology in the workplace

The choice of voice

Take a moment to think about the answer to this question – it is in two-parts:

  1. How many times in the last five working days have you chosen to use voice technology in any form to complete a workplace task?
  2. How many times in that same period have you thought to use voice technology, but chosen not to, for whatever reason?

Why would you?

eMarketer_Technologies_Implemented_by_Their_Organization_According_to_US_Medical_Professionals_Feb_2..._214908.jpg

I would break the answer to this question into the following categories:

  • Innovation - with fintech and health being great examples.
  • Cost control - as with call centre technologies.
  • Workplace productivity - using voice to text.

The chart from emarketer.com provides a view on innovation in the health industry and a broader business adoption of voice technology.

I read the blog post from Paul Michelman - "Why the Human Voice Is the Year’s Most Important Technology", where he highlights the opportunity for the increasing role of voice technology and identifies a number of drivers, including:

  • The increasing move to storytelling as an engagement method in the workplace.
  • Our increased acceptance of voice products such as podcasts. 
  • The increasing investments by major corporations producing products such as Alexa and Siri.

But through Paul's blog and other associated reading I was still brought back to the role of voice technology as a lever to increase workplace productivity for the masses, not just high-level innovation.

But can you?

Whilst modern workforce is highly distributed and not location dependent the outfitting of the office space is not conducive to voice technologies being mainstream.

Whether it is to use voice to text, create a podcast or video communication, the traditional layout of the modernised office requires very specific location selection.  In addition, the tools and techniques need to be portable to support a variety of locations such as office, on the road between meetings and at home.

My own experience is that the use of voice technology is a rarity to the point of being a novelty but it does open up a range of communication techniques that include:

  • Podcasts.
  • Voice only files that do not exceed three minutes and speak to very specific points.
  • Video:
    • Capturing content only e.g. PowerPoint slides.
    • Video (webcam) messaging plus voice-over PowerPoint slides.

What tools are available?

I won't go into the detail of product versus product, but I can share the basics in my toolkit (no affiliate links):

  • I have an iPhone and frequently (almost exclusively) use voice text to create emails and text messages.
  • I combine the following for desk bound production:
    • Microphone
    • Voice editing
    • Voice to text software
      • Nuance software is the tool I use on my PC and I have used it to write this blog post.
    • Video capture

Why should you?

The truth is, there is no imperative to do any of this.  But you might want to because interesting, or you can see how will make a difference to you personally or in business.

But you might also want to do it just to make a ruckus as is the constant encouragement from Seth Godin.

 

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